LXR Support Policy

WARRANTY & SUPPORT

LXR*TEST 6.1 product warranty starts on the day the product is shipped and is in effect for 90 days thereafter. Premium support options are available after the warranty expires. If your site is currently not under warranty or support, you can learn about our premium support options by clicking here.

REGISTERED USERS

LXR provides support to the person registered as the Primary Contact. If the Primary Contact has changed, please mail the card (came with the software) entitled "Change of Primary User" to the following address:

Logic eXtension Resources
435 Marina Drive
Georgetown, SC 29440

You can also fax us a copy of the card to expedite the update process, although we would still appreciate receiving the mail-in card even after receiving the fax. Our fax number is (843) 520-2994. If you cannot locate the "Change of Primary User" card, we can send you an electronic version to complete, just let us know by sending an email to: .

SECONDARY USERS

LXR will provide support to users other than the Primary Contact provided they are covered by a Secondary User license and have registered that license. You can learn about our Secondary User licenses by clicking here.

SUPPORT FOR SECONDARY USERS

By default, LXR provides support only to the registered Primary User, who is under support. Licensed Secondary Users who want to contact LXR for support must purchase a Premium Support contract. You can learn about our premium support options by clicking here.

PER INCIDENT SUPPORT

Per incident support is available for $45.00. Incident support charge will be credited if the incident is either unresolved or was stimulated by an error with the product as solely determined by LXR. Per incident support can be ordered by clicking here.

Thank you for using LXR*TEST and for your cooperation.